Rebecca Visser, Administrative Manager, Online Retail 

Rebecca has over 15 years of experience in professional service oriented roles which include nursing, pharmacy assistance, and account management. She has extensive experience developing policies, procedures, and standards of care which have been pivotal in her success with providing consistent and exceptionally thorough client-centered care. Rebecca has a passion for excellence and is dedicated to making your experience with us smooth and enjoyable.

Mitchell Fisher, Founder, Piano Technician, Sales

Mitchell has over a decade of experience working with pianos, largely in a sales and marketing capacity beginning in 2012. He sold over 1000 instruments during that time and is keenly passionate about the industry. He takes joy in finding the right instrument for the right person, knowing full well how meaningful a relationship with a piano can be in someone's life. Even greater than this is the joy he finds in managing the process of reconditioning a piano, seeing it move from a state of neglect and disrepair into its highest potential and then seeing this rejuvenated instrument matched to the right home.

Mitchell is an associate member of the Piano Technicians Guild. He is committed to continual education, regularly attending guild meetings and conventions along with training seminars and private mentorship. Mitchell is an experienced and capable piano tuner, regularly active with a tuning hammer since 2019.

In May of 2024 Mitchell completed an intensive two-day seminar conducted by the Piano Technicians Guild in Kansas City. The “Polyester & Lacquer Finish Touch Up Academy” taught attendees how to perform professional repair and touch up to damage on piano finishes. The class covered such areas as touching up edges, scratches and defects to more complex tasks like lacquer and polyester fill repair. 

“Things happen to pianos and it’s our job to give PTG members the tools to address issues,” said Norman Cantrell, RPT, President of the PTG. “By offering classes like these, we make sure our client’s pianos not only sound great but also look great as well.”

The PTG Code Of Ethics

In order to promote the highest standards of professional conduct of Piano Technicians Guild members, and to foster a relationship of trust between PTG members and their clients, this Code of Ethics constitutes the standards for which each member will be held accountable, and to which each member agrees upon joining PTG. 

1. I will act honourably and in a professional manner.
2. I will uphold the principles of honesty and integrity for which the PTG stands.
3. I will represent my education, training, experience, and area of expertise honestly and accurately.
4. I will uphold the Mission Statement, Bylaws, and Organizational Policies of the PTG.
5. I will render the best possible service under the circumstances,
   always keeping the best interests of my client in mind.
6. I will use the name and trademarks of the PTG properly and will encourage others to do the same.
7. I will strive to upgrade my professional skills and I will encourage and help others to do the same.
8. I will promote goodwill towards my profession and towards the music industry.
9. I will engage only in business practices that are in accord with the antitrust guidelines as set forth by the PTG.