Shipping Policy

ORDER PROCESSING

Please allow 1-2 business days to process your order. Expect an email within that timeframe to let you know about the status of your order.

STORE PICKUP

Orders can be picked up, Monday to Friday, from 8:00 AM to 9:00 PM, and Saturday to Sunday, from 9:00 AM to 6:00 PM (Subject to change on statutory holidays). An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

Local delivery is available free of charge for addresses within the Ottawa/Gatineau area, or within 88 kilometers of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

​​DOMESTIC SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.  

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount, minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@loveofpianos.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us by email at support@loveofpianos.ca, or by telephone at 613-801-6688.