Returns Policy

We have a 30-day return policy for online purchases, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If the item is unused and in its original condition, we will refund the full order amount, minus the shipping costs for the return.

To start a return, you can contact us at support@loveofpianos.ca. Please note that returns will need to be sent to the following address:

Attn: For The Love Of Pianos
88 - 1554 Carling Ave,
Ottawa, Ontario, K1Z 7M4

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions by email at support@loveofpianos.ca, or by telephone at 613-801-6688.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, such as custom products (special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Please note, some items may be subject to a restocking fee.

If more than 15 business days have passed since we’ve approved your return, and you have not received your refund, please contact us by email at support@loveofpianos.ca, or by telephone at 613-801-6688.